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Order Process
At Bikescroll, we believe in a seamless shopping experience. Dive into our diverse collection where innovation meets quality. Whether you’re exploring categories or searching for something specific, our intuitive interface ensures you find your perfect match with ease. Each product comes alive with vibrant images, detailed descriptions, and customer insights. Once you’ve made your choice, add it to your cart with a simple click, adjusting quantities as you wish. Ready to move forward? Hit the ‘Proceed’ button to continue your journey.
To guide your chosen products home, we’ll need some details. For our returning champions, a quick login will do. New to the Bikescroll family? Welcome aboard! A brief sign-up will connect you to our world of cycling.
Next, let’s decide where your biking dreams will land. With options for free shipping on select orders, we make sure convenience is key. Want to adjust the destination? It’s just a click away. Confirm and you’re one step closer to the finish line.
Choose from our array of secure payment methods. Each step is encrypted for your safety, offering peace of mind along with flexibility. More information on our payment options is always available, ensuring clarity and confidence in every transaction.
Before you finalize, take a moment to review. Our summary page allows for last-minute adjustments, ensuring your order is exactly as you envision. Satisfied? Click ‘Complete Purchase’ and let the anticipation build.
Instantly receive an email confirmation, outlining every detail of your upcoming adventure. We understand the excitement that comes with a new purchase, which is why we provide tracking information for every order. Follow your order’s journey to your doorstep, with updates from dispatch to delivery.
Once your order is placed, our team gets to work immediately, ensuring swift delivery. Due to this efficiency, modifications post-purchase are not possible.
At Bikescroll, we don’t believe in minimums. Free shipping extends to many of our products, making it easier to bring your cycling dreams to life. Explore our shipping policy for all the details.
Our curated selection showcases the best in cycling. While we focus on what’s available, our customer service team is always here to hear your wishes, aiming to expand our offerings based on your feedback.
FAQ
Bikescroll Warranty and Complaints Process: Ensuring Your Satisfaction
Our Promise of Perfection
At Bikescroll, we pride ourselves on delivering flawless products right to your doorstep. However, we acknowledge that occasionally, things may not go as planned, and a product might not meet your expectations right from the start. To address such concerns, we offer a streamlined process for lodging complaints about original defects, which do not include damage from normal wear and tear or external influences. Our comprehensive warranty covers original defects for up to three years from the purchase date. We ask that you report any issues within a reasonable period, ideally within two months from when the defect was noticed, to ensure timely resolution.
Your Right to Remarkable Service
Should you encounter an issue, our primary goal is to repair the product. If repair is not feasible, we will replace it with an identical or comparable item. Ultimately, if neither solution is suitable, we will compensate you for the item in question.
Lodging a Complaint: A Step-by-Step Guide
To initiate a complaint, proof of purchase, such as an order number or receipt, is required to verify the item was purchased from us. Please email us at service@bikescroll.com with the following information:
Your order number.
A concise explanation of why the item warrants a complaint.
Clear photographs or a video of the defect/damage.
For bicycles, a photo of the frame number is mandatory.
Your contact information: name, phone number, and email address.
Once we receive your complaint, we prioritize swift assistance, handling cases in the order they are received. We will follow up with an email detailing the next steps, whether it involves sending the item back for inspection or further action.
Regarding Repairs Not Pre-approved by Customer Service
Should you seek repairs without prior approval, please note we cannot offer reimbursement for these costs.
Managing Your Invoice During the Complaint Process
To avoid any inconvenience with invoice due dates during the review process, we suggest:
Paying the invoice in full, including the item under complaint.
Pausing the invoice at no extra cost through Klarna by either logging into your Klarna account and postponing the due date or contacting Klarna directly for assistance.
Self-Managed Warranty Claims
For certain brands we carry, you can directly register a warranty claim or find technical updates on their service pages. This option is available whether you purchased the item from us or elsewhere and prefer to manage the process independently.
Our Warranty Commitment
Bikescroll products come with a two-year warranty and a three-year right to claim for defects, in line with consumer protection laws. Some products may offer extended warranties, details of which are provided with the product. The warranty covers original manufacturing defects only, excluding issues arising from modifications or improper assembly. When purchasing a bike, the final assembly is your responsibility, and any issues resulting from incorrect assembly are not covered by the warranty. For warranty claims, please contact our customer service.
Exceptions to the Warranty
The warranty does not cover:
Damage caused by tools during assembly. Correct assembly according to our guidelines and using the recommended tools is crucial.
Accidents occurring after delivery.
Neglect or improper care of the product.
Abnormal use or wear.
Failure to follow maintenance and service instructions.
Should you return a product for warranty consideration without consulting us and it’s deemed not covered, we will return the item to you.
Bikescroll Technical Assistance: Ensuring a Seamless Shopping Experience
Encountering Technical Difficulties?
At Bikescroll, we’re committed to making your online shopping journey as smooth and straightforward as possible. We believe in the simplicity of online shopping! To guarantee the optimal functionality of all features on our site, we highly recommend using the latest version of your browser. Please ensure your browser is up-to-date and that JavaScript is enabled for the best shopping experience.
Browsers Supported by Bikescroll
We support all major web browsers and are continuously updating our site to ensure everything operates seamlessly. For the best experience on Bikescroll, we recommend using the latest version of Google Chrome, Mozilla Firefox, Internet Explorer, or Apple Safari.
Browser Settings for an Optimal Experience
Enable JavaScript
JavaScript is a scripting language essential for analyzing, reproducing, and generating content on a webpage. For instance, JavaScript checks filled-out fields in a form before submission, displays or hides parts of a page, and rotates advertisement images periodically.
To fully utilize Bikescroll’s features, activating JavaScript in your browser is recommended. Follow these instructions to enable JavaScript:
Mozilla Firefox
JavaScript is enabled by default in Mozilla Firefox. To disable it, you would need to install one of Mozilla’s privacy extensions.
Google Chrome:
Open the Menu and select Settings.
Scroll to Show advanced settings and click on it.
In the Privacy section, click Content settings.
In the JavaScript section, select “Allow all sites to run JavaScript (recommended)”.
Click Done to save your settings.
Internet Explorer:
Open Tools menu (the gear icon) and select Internet Options, then go to the Security tab.
Click on the Internet icon.
If not customizing your internet security settings, click Reset all zones to default level. Otherwise:
Click Custom level.
In the Security Settings – Internet Zone dialog box, find and enable Active Scripting under the Scripting section.
Use the Back button to return to the previous page, then Refresh to apply the settings.
Apple Safari:
Adjust settings by navigating to Settings > Safari > Advanced, where you can toggle JavaScript on or off.
Bikescroll Complaints and Resolution Process: We’re Here to Help
Our Quality Guarantee
At Bikescroll, we stand behind the quality of our products, ensuring they reach you in perfect condition. However, we understand that sometimes things don’t go as expected. If you discover any original defects upon delivery, we’re here to make things right. Our complaint policy covers original faults not caused by wear and tear or external damage, valid for up to three years from the purchase date. Should you notice a defect, we kindly ask you to report it within two months of discovery, aligning with our commitment to swift resolution.
Resolution Steps for Your Peace of Mind
If your complaint is approved, our primary goal is to repair the item. If that’s not possible, we’ll replace it with an identical or comparable product. In the rare case where neither solution is feasible, we’ll ensure you are compensated.
Initiating a Complaint: Simple Steps
To start the complaint process with Bikescroll, proof of purchase (like an order number or receipt) is necessary to verify the item was bought from us. Here’s how you can reach out:
Email us at service@bikescroll.com with:
Your order number.
A brief explanation of the issue.
Clear images or a video of the defect/damage.
For bicycles, a photo of the frame number is essential.
Your contact details: name, phone number, and email address.
Once we receive your complaint, we prioritize addressing it promptly and will keep you informed via email about the next steps, including how to send the item back if needed.
Regarding Pre-approval for Repairs
Please note, if repairs are undertaken without our customer service’s prior approval, we cannot offer reimbursement.
Managing Your Invoice
While your item is under review, we suggest maintaining your invoice payments to avoid late fees. You have options to manage this smoothly:
Pay the full invoice, including the item under complaint.
Pause the invoice without extra charges through Klarna. You can either log into your Klarna account to delay the due date or contact Klarna directly for assistance.
Self-Service for Brand-Specific Issues
Some brands we carry offer direct support, allowing you to register a complaint or find updates about technical issues on their service sites. This option is perfect if you’ve purchased from another retailer or prefer to handle the issue directly.
Our Warranty Promise
Bikescroll products come with a two-year warranty and a three-year right to lodge complaints, in compliance with consumer protection laws. Some items might offer extended warranties, as indicated on the product page. Our warranty specifically covers original manufacturing defects and does not apply to issues arising from modifications or improper assembly. For warranty claims, please contact our customer service.
Warranty Exclusions:
The warranty does not cover:
Damage from tools during assembly. Follow our guides and use the recommended tools for proper assembly.
Accidents after delivery.
Neglect or misuse of the product.
Abnormal use or wear.
Failure to adhere to care and maintenance instructions.
If a warranty return is made without prior consultation and deemed invalid, the product will be returned to you.
Bikescroll Shipping Policy: Simple, Transparent, and Customer-Focused
Shipping Costs at a Glance
Whether you’re indulging in our extensive range or selecting that one perfect item, our shipping costs are designed with simplicity and transparency in mind. Here’s how it works:
For all Orders: A flat rate of 80 KR.
Bikes & Bulky Items: Due to their size and the care needed in transportation, these items have a shipping cost of 300 KR.
At Bikescroll, we believe in straightforward pricing. That means no hidden fees, no billing surcharges, and all prices include VAT. The shipping cost is per order, not per item, making bulk purchases even more economical. Available delivery options may vary depending on your location within the country.
Expected Delivery Times
Our goal is to get your order to you as quickly as possible. Typically, delivery takes 1-3 business days from the moment your package leaves our warehouse.
Unclaimed Packages
Unclaimed packages will stay with your local pickup point for about 7 days. Should a package go unclaimed and return to us, we reserve the right to charge a fee of 300 SEK to cover return shipping, handling, and administration costs. If you have any questions about your package, our customer service team is ready to assist you.
Choosing Your Delivery Address
You have the flexibility to ship your package to a different address or recipient right from the checkout stage. If there’s a mistake in the delivery address on your order confirmation, please contact our customer service immediately for correction.
Tracking Your Package
Once your package is on its way, you’ll receive an email notification with a tracking link, allowing you to monitor its journey (except for Budbee deliveries, where an SMS with a tracking link is sent upon their receipt of the package). Tracking activation may take up to 24 hours after your order departs from our warehouse.
Please note that delivery times listed on our site are estimates. While we strive to dispatch orders within the specified timeframe, unexpected delays can occur, and the estimated delivery time at checkout includes both our dispatch time and the carrier’s delivery period. We cannot guarantee exact delivery dates and do not offer compensation for delays.
Out of Stock Items
Items not available for immediate delivery are not backordered. If you still wish to purchase an out-of-stock item, a new order will need to be placed once the item is available again. Should any part of your order be canceled due to stock issues, you will be promptly informed via email.
International Shipping
Currently, Bikescroll delivers exclusively within Sweden. We reserve the right to cancel any orders with delivery addresses outside of Sweden.
1. Choose Your Product
Our webshop offers a wide range of quality products at competitive prices. To facilitate your choice, we have developed a user-friendly interface with clear categories and filtering options. You can easily browse through our assortment based on product type, price, brand, and other relevant attributes. Each product is presented in detail with comprehensive descriptions, high-resolution images, and, when applicable, customer reviews. This step is designed to provide you with all the necessary information to make an informed choice.
2. Add to Cart
Once you have found a product that meets your needs and desires, select the desired quantity and click the “Add to Cart” button. Your product will be immediately added to your cart, where you can continue shopping or proceed to checkout. In the cart, you have the opportunity to review your selection, adjust the number of products, or remove items if desired.
3. Order Processing
After proceeding to checkout and filling in your delivery details, a thorough check and processing of your order are carried out. We aim to process all orders within 24 hours. This includes checking product availability, verifying payment, and preparing for shipment. We ensure that the entire process is transparent, and you will be kept updated via email about the status of your order.
4. Delivery Options
We offer delivery with Postnord.
5. Receiving Your Order
When your order is ready for delivery or pickup, you will be notified via SMS. This notification includes all necessary details on how and where you can collect your order. We ensure that the process is as convenient as possible for you, with clear instructions and support throughout the process.
6. Customer Support
We understand that questions or issues may arise at any stage of your order. Our customer support is here to assist you with any inquiries, whether it concerns product specifications, delivery status, or return processes. You can contact us via email for prompt and efficient service.
Please note that delivery times and the availability of certain delivery options may vary depending on your geographical location. We are committed to offering the best possible service and strive to continuously optimize our delivery processes to meet our customers’ needs.
By following these steps, we guarantee a seamless and enjoyable shopping experience from start to finish. Our goal is to exceed your expectations and make every step of the ordering process as straightforward and worry-free as possible.
Bikescroll Technical Assistance: Ensuring a Seamless Shopping Experience
Encountering Technical Difficulties?
At Bikescroll, we’re committed to making your online shopping journey as smooth and straightforward as possible. We believe in the simplicity of online shopping! To guarantee the optimal functionality of all features on our site, we highly recommend using the latest version of your browser. Please ensure your browser is up-to-date and that JavaScript is enabled for the best shopping experience.
Browsers Supported by Bikescroll
We support all major web browsers and are continuously updating our site to ensure everything operates seamlessly. For the best experience on Bikescroll, we recommend using the latest version of Google Chrome, Mozilla Firefox, Internet Explorer, or Apple Safari.
Browser Settings for an Optimal Experience
Enable JavaScript
JavaScript is a scripting language essential for analyzing, reproducing, and generating content on a webpage. For instance, JavaScript checks filled-out fields in a form before submission, displays or hides parts of a page, and rotates advertisement images periodically.
To fully utilize Bikescroll’s features, activating JavaScript in your browser is recommended. Follow these instructions to enable JavaScript:
Mozilla Firefox
JavaScript is enabled by default in Mozilla Firefox. To disable it, you would need to install one of Mozilla’s privacy extensions.
Google Chrome:
Open the Menu and select Settings.
Scroll to Show advanced settings and click on it.
In the Privacy section, click Content settings.
In the JavaScript section, select “Allow all sites to run JavaScript (recommended)”.
Click Done to save your settings.
Internet Explorer:
Open Tools menu (the gear icon) and select Internet Options, then go to the Security tab.
Click on the Internet icon.
If not customizing your internet security settings, click Reset all zones to default level. Otherwise:
Click Custom level.
In the Security Settings – Internet Zone dialog box, find and enable Active Scripting under the Scripting section.
Use the Back button to return to the previous page, then Refresh to apply the settings.
Apple Safari:
Adjust settings by navigating to Settings > Safari > Advanced, where you can toggle JavaScript on or off.
Bikescroll Purchase Terms
§1 General
These terms exclusively govern the relationship between Bikescroll and our customers regarding transactions made through our online shop, www.bikescroll.com.
§2 Offers, Delivery Terms, and Partial Deliveries
All our prices are listed in Swedish Krona (SEK) and include VAT. We reserve the right to adjust prices due to changes in VAT, currency fluctuations, typographical errors, supplier price changes, inventory errors, etc. Price changes that occur after an order has been shipped from our warehouse, such as sales, promotions, or pricing adjustments, will not affect the order. Promotions on Bikescroll are time-limited. Discount codes are typically valid for a single purchase and cannot be combined with other offers. We advise verifying the correct price before completing your purchase. Bikescroll reserves the right to cancel orders in cases of misuse or improper use of discount codes. For additional shipping charges, please refer to our Shipping Costs section.
§3 Liability
The purchase amount, minus any returns, must meet or exceed the minimum value specified on the coupon.
Coupon codes can only be redeemed by the newsletter recipient and must be redeemed using the same email address that received the discount coupon.
Only one coupon per order can be redeemed; multiple coupons cannot be combined.
Validity period, any redemption value, or other conditions will be communicated with the discount coupon. The minimum purchase value refers to the total purchase price including shipping costs. Shipping costs and additional fees are not considered.
If a purchase made with a coupon is initiated or completed, the amount cannot be refunded, and the coupon cannot be reused. This does not apply if you have purchased a coupon or gift card from us.
Coupons for shipping costs can be applied to orders in the webshop, unless otherwise stated on the campaign or product page. Coupons cannot be used if the order is made through a third-party webshop.
Discount coupons cannot be exchanged for cash.
Discount coupons are issued personally and cannot be transferred to a third party. In the case of transfer, we reserve the right to cancel the coupon.
It’s important to note that the coupon is valid only for new customers, meaning the customer is ordering from us for the first time.
If you lose a discount coupon sent by us, we cannot replace it unless we are responsible for the loss.
Further conditions of the discount coupon can be found on the coupon itself.
We reserve the right to exclude certain brands, products, or product groups from coupon validity.
§5 Payment
Payments are processed through Klarna Checkout, offered in partnership with Klarna AB. Klarna Checkout distinguishes between purchase confirmation and payment choice. You can select from Klarna invoice, Klarna account, direct card payment, or bank transfer. By using Klarna Checkout, you accept the terms of Klarna AB. To use Klarna Checkout, you must be at least 15 years old.
§6 Refund Policy
Upon receipt, processing, and approval of your return, refunds will be issued via Klarna. If you’ve chosen to pay by invoice, we recommend either paying the invoice or contacting Klarna to extend the payment period to avoid unnecessary reminder fees.
§7 Complaints (EU Online Dispute Resolution)
For complaints regarding online purchases, you can submit a complaint form through the European Commission’s platform for online dispute resolution. Your complaint will be forwarded to us. More information and instructions can be found here: http://ec.europa.eu/consumers/odr/. We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obligated to do so.
§8 Dispute Resolution (EU Online Dispute Resolution)
We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obligated to do so.
§9 Conditions for Discount Coupons
The following conditions apply to discount coupons unless stated otherwise. These conditions do not apply to gift cards purchased in our online store:
Discount coupons can only be used in our online store and redeemed by the recipient of the discount coupon. Coupons cannot be transferred to a third party. Only one coupon per order can be redeemed, and multiple coupons cannot be combined. Discount coupons cannot be exchanged for cash, and interest is not applied to discount coupons.
Validity periods and minimum order values (including VAT, excluding shipping, and other charges) are communicated during the promotion.
The value of the coupon is distributed among the ordered products. If individual products are returned, a proportional coupon value is deducted from the price of each product. If the discount coupon is linked to a minimum order value, this must still be met even if products are returned; otherwise, the discount coupon no longer applies. In the case of returns, the coupon amount cannot be refunded, and the coupon cannot be reused.
Discount coupons cannot be applied to e-bikes and electric scooters categories; these are excluded.
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