Terms & Conditions (Bikescroll.com)
Effective date: 1 January 2026
These Terms & Conditions (“Terms”) apply to consumer purchases made on bikescroll.com.
The webshop is operated by Memil AB (“Bikescroll”, “we”, “us”).
Memil AB
Org. no.: 559052-9003
VAT no.: SE559052900301
Address: Ängalagsvägen 222, 269 95 Båstad, Sweden
Email: support@bikescroll.com
WhatsApp (Customer Service): +46763238565
- 1) Scope and applicability
These Terms apply when you purchase products as a consumer on bikescroll.com. If any provision in these Terms conflicts with mandatory consumer protection law, the mandatory law provisions will apply.
At launch, we sell B2C and deliver within Sweden only.
- 2) Prices & promotions
- 1 Prices and currency
All prices on bikescroll.com are stated in SEK and include Swedish VAT (moms) unless clearly stated otherwise.
- 2 Shipping costs and other fees
Shipping costs and any applicable fees are shown in the checkout before you place your order.
- 3 Price changes
We may change prices on the website at any time. The price that applies to your purchase is the price shown in the checkout at the time you place your order.
- 4 Promotions, discount codes and campaign terms
From time to time we may offer promotions, discount codes, bundles, or other campaign offers (“Promotions”). Unless otherwise stated:
- Promotions are valid for a limited time and/or while stocks last.
- Promotions may be limited to certain products and may require a minimum order value.
- Discount codes usually cannot be combined with other codes or offers.
- If a Promotion includes a free gift or a bundle discount, and you later return part of the order, we may adjust the refund so that the final price reflects the Promotion terms that still apply to the items you keep.
- 5 Display of reduced prices (lowest price in the last 30 days)
When we market a price as reduced (for example “Sale”, “Discount”, crossed-out prices, or similar messaging that gives the impression of a price reduction), we will display the previous lowest price for the product during the 30 days prior to the start of the price reduction, where required by Swedish price information rules.
- 6 Obvious pricing errors
If an obvious pricing or technical error occurs, the rules in Section 4 (“Obvious errors and technical issues”) apply.
- 3) Ordering process (prices and product information)
All product descriptions, specifications, and images are provided to give you as accurate information as possible. Minor deviations may occur (for example due to supplier updates or screen/display differences).
- Substitution of components (where applicable)
For certain products—especially bicycles or items made up of multiple components—Bikescroll and/or our suppliers may, where necessary, replace specific components with equivalent components of the same or comparable quality and performance (for example due to supplier changes, production updates, or temporary stock constraints). Any substitution is made to ensure the product remains consistent with what you can reasonably expect based on the product description and intended use.
- 4) Orders & contract formation
- 1 Orders and contract formation
When you place an order on bikescroll.com, you submit an offer to purchase the products in your shopping cart.
A purchase agreement is normally formed when:
- you complete the checkout, and
- we send you an order confirmation by email.
If you do not receive an order confirmation, please contact us at support@bikescroll.com.
- 2 Age requirement
To place an order on bikescroll.com you must be at least 18 years old, or have the consent of a legal guardian.
- 3 Obvious errors and technical issues
We reserve the right to correct obvious errors in product information, pricing, promotions, stock status, and other content caused by technical issues or human mistakes.
If an obvious error occurs (for example, a clearly incorrect price), we will contact you as soon as possible. In such cases, we may:
- correct the information and ask whether you still wish to proceed with the purchase, or
- cancel the order and refund any amounts paid.
This does not affect your statutory consumer rights.
- 4 Stock availability
All orders are subject to stock availability. If a product is out of stock or cannot be delivered within a reasonable time, we will contact you and offer a suitable solution, such as:
- delivery at a later date,
- a comparable replacement (if relevant and acceptable), or
- cancellation with a full refund.
- 5 Order changes and cancellations
Once an order has been placed, it may not always be possible to change details (such as products, address, or delivery method) before shipment. Please contact us as soon as possible at support@bikescroll.com, and we will do our best to help.
If your order has already been shipped, changes are handled via our Right of Withdrawal & Returns process.
- 5) Payment (Klarna Checkout)
- 1 Payment methods
We use Klarna Checkout to process payments on bikescroll.com. The available payment options are shown directly in the checkout and may vary depending on Klarna’s assessment and your selected settings.
The available payment methods, any applicable fees, and the specific terms for your chosen payment method are presented in the checkout before you place your order. Depending on the payment method, Klarna and/or your bank/card issuer may require Strong Customer Authentication (SCA), such as BankID or 3D Secure.
When you choose Klarna as your payment solution:
- your payment is handled by Klarna, and
- Klarna’s own terms and privacy notice apply to the payment method you select (available in the checkout).
- 2 What information is shared with Klarna
To provide Klarna’s payment methods and complete your purchase, we may share your contact details and order information (such as name, address, email, phone number, order total, and order contents) with Klarna. Klarna may use this information for payment processing, fraud prevention, and (where applicable) credit assessment.
- 3 Card payments
If you pay by card through Klarna, card payments are processed by Klarna and/or its payment partners. We do not receive or store your full card details.
- 4 Payment completion and order handling
An order is normally processed for shipment once the order is confirmed and the payment is approved according to the chosen Klarna payment method. If Klarna does not approve the selected payment method, the purchase may not be completed and the order may be cancelled.
- 5 Fraud prevention
To protect our customers and our business, we reserve the right to request additional verification where reasonably necessary and/or cancel an order if we have reasonable grounds to suspect fraud, misuse, or unauthorised transactions. This does not affect your statutory consumer rights.
- 6) Delivery (Sweden)
- 1 Delivery area
At launch, we deliver within Sweden only.
- 2 Delivery time
Our normal delivery time is approximately 7 days from the time your order is confirmed and ready for dispatch. Delivery times may vary depending on product availability, peak periods, and the carrier’s capacity. If we expect a significant delay, we will inform you as soon as possible.
- 3 Shipping costs
Shipping costs (and any applicable fees) are shown in the checkout before you place your order.
- 4 Shipping method and carrier
We ship orders using selected carriers. The available delivery options are shown in the checkout where applicable.
- 5 Delivery confirmation and tracking
If tracking is available, we will provide tracking information by email and/or in your order details.
- 6 Risk transfer
The risk for the goods passes to you when you take physical possession of the goods (for example when the parcel is delivered to you, or when you collect it from a delivery point).
- 7 Damaged parcels and transport damage
If the package is visibly damaged upon delivery or collection:
- document the damage (photos/video), and
- contact us as soon as possible at support@bikescroll.com.
Your statutory rights remain unaffected.
- 8 Failure to deliver due to customer details
If delivery cannot be completed due to incorrect address details or if the carrier cannot contact you where required, delivery may be delayed or the parcel may be returned. Please ensure your address and contact details are correct at checkout.
- 7) Right of withdrawal & returns (14 days)
- 1 Right of withdrawal
If you are a consumer, you normally have the right to withdraw from your purchase within 14 days from the day you (or someone on your behalf) receive the goods.
To exercise your right of withdrawal, you must inform us within 14 days by contacting support@bikescroll.com and stating your order number and which item(s) you wish to return.
- 2 Returns — how to send items back
You must normally return the goods within 14 days from the date you informed us that you are withdrawing.
Return address:
Memil AB / Bikescroll
Ängalagsvägen 222
269 95 Båstad
Sweden
You may handle the goods to the extent necessary to inspect them, but if the goods have been handled more than necessary, we may make a deduction for diminished value.
- 3 Return shipping fees (withdrawal/returns)
When you withdraw from a purchase, you are responsible for the return shipping costs. Our standard return shipping fees are:
- SEK 79 — standard returns (non-bicycle items)
- SEK 999 — bicycles / oversized items
If we provide a return label/service, the applicable return fee may be deducted from your refund or charged according to the return instructions. You may also return the goods using your own chosen carrier, provided the return is sent to the return address above.
- 4 Exceptions
The right of withdrawal does not apply in certain situations, for example:
- goods made to the consumer’s specifications or clearly personalised,
- sealed goods not suitable for return due to health protection or hygiene reasons if the seal has been broken,
- goods likely to deteriorate or expire rapidly.
- 5 Faulty goods vs. withdrawal
If you believe a product is faulty or incorrect, please contact us at support@bikescroll.com. Faulty goods are handled under your statutory consumer rights (complaints).
- 8) Refunds
- 1 What we refund
When a withdrawal is approved, we normally refund:
- the price paid for the returned goods, and
- the original standard delivery cost (if applicable), in line with consumer law.
If you chose a more expensive delivery option than the least expensive standard option we offered, we may refund only the cost of the standard delivery option.
- 2 Deductions
We may deduct:
- applicable return shipping fees (if we provide return label/service or as otherwise stated), and
- any diminished value if the goods have been handled beyond what is necessary.
- 3 When we issue refunds
We will process your refund without undue delay and normally no later than 14 days from the day we receive your withdrawal notice. However, we may wait to issue the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever happens first.
- 4 Refund method (Klarna)
Refunds are normally made using the same payment method used for the original purchase. If you paid via Klarna, the refund is handled through Klarna according to the payment method you selected.
- 9) Uncollected parcels (actual costs only)
If you do not collect your parcel within the carrier’s stated holding period, the parcel may be returned to us.
Once the goods have been returned to us, we will refund the amount paid for the goods. We may deduct (or invoice) the actual costs we incur due to the uncollected parcel, limited to:
- return shipping costs, and
- the carrier’s return/handling fees charged to us.
We do not charge additional penalty or administration fees beyond these actual costs.
- 10) Complaints & faulty goods
- 1 Statutory right to complain
You have the statutory right under Swedish consumer law to complain about a defect for up to 3 years from the date you received the goods. If a defect becomes apparent within 2 years, it is generally presumed to have existed at the time of delivery unless proven otherwise.
You must notify us of the defect within a reasonable time after you discovered or should have discovered it.
A complaint made within 2 months from when you noticed the defect is always considered to be made within a reasonable time.
- 2 How to make a complaint
Contact us at support@bikescroll.com and include:
- your order number,
- the product(s) concerned,
- a clear description of the issue, and
- photos and/or video where relevant.
- 3 Returns for inspection
We may ask you to return the product for inspection. If the complaint is approved, we will cover reasonable return shipping costs in accordance with applicable consumer law.
- 4 Remedies
If a complaint is approved, remedies may include:
- repair
- replacement
- price reduction
- refund or cancellation
This will be handled in accordance with applicable consumer protection legislation.
- 5 Incorrect or missing items
If you receive the wrong product or items are missing, contact us as soon as possible at support@bikescroll.com.
- 11) Supplier warranty (if any)
Some products may include a warranty offered by the manufacturer or supplier. Any such warranty is voluntary and applies according to the warranty terms provided by the manufacturer/supplier.
A supplier warranty is separate from and does not limit your statutory consumer rights. If you need assistance, contact support@bikescroll.com with your order number and a description of the issue.
- 12) Liability & force majeure
- 1 Liability
Nothing in these Terms limits or excludes any mandatory consumer rights you have under applicable law.
To the extent permitted by law, Bikescroll is not liable for indirect or consequential losses (such as loss of profit or revenue). We are not responsible for losses caused by incorrect information provided by the customer, misuse of products, failure to follow instructions, or normal wear and tear.
- 2 Force majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure), such as authority actions, strikes, extreme weather, major supply chain disruptions, carrier disruptions, or serious IT outages outside our control.
If a force majeure event materially affects delivery for an unreasonably long time, you may have the right to cancel in accordance with applicable consumer law, and we will refund any amounts paid for undelivered goods.
- 13) Privacy and cookies
We process personal data in accordance with our Privacy Policy and use cookies in accordance with our Cookie Policy. You can manage cookie choices via our cookie banner/settings on the website.
- 14) Disputes & governing law
- 1 Contact us first
If you have questions or concerns, contact us first and we will do our best to resolve the matter.
Email: support@bikescroll.com
WhatsApp: +46704582090
- 2 Alternative dispute resolution (ARN)
If we cannot resolve a dispute, you may submit your complaint to the Swedish National Board for Consumer Disputes (ARN – Allmänna reklamationsnämnden).
ARN website: arn.se
We intend to cooperate with ARN and follow ARN’s recommendations in cases where ARN reviews the dispute.
- 3 Governing law
These Terms are governed by Swedish law. This does not affect any rights you may have under mandatory consumer protection rules.